Export Problems

Troubleshooting common export issues

PDF Export Not Working

Check Your Export Limit

  • Free tier: 3 lifetime PDF exports
  • Pro tier: Unlimited
  • Creator tier: Unlimited

If you've reached your limit, you'll see a message. Wait for the limit to reset or upgrade your plan.

Large Scribes

Very large scribes may take longer to generate PDFs. The export process runs server-side, so:

  • Wait for the download to begin (it may take 30-60 seconds for long scribes)
  • Don't close the tab while the export is processing
  • If the PDF doesn't download after 2 minutes, try again

Formatting Issues in PDF

If your PDF doesn't look right:

  • Check your customization settings — font size, margins, and page size all affect layout
  • Try a different font family — some fonts handle special characters better than others
  • Ensure Table of Contents is toggled as desired

Word/EPUB Export Issues

Word and EPUB exports are available to all tiers. If you don't see these options, make sure you're logged in.

EPUB Not Opening on My Device

  • EPUB files work with most e-readers (Kindle, Kobo, Apple Books)
  • Some older Kindle models require MOBI format — try using Calibre to convert
  • Make sure your e-reader app is up to date

"Preview & Customise" Is Greyed Out

The PDF customization feature (Preview & Customise) requires a Pro or Creator tier subscription. Free tier users can export PDFs without layout customization.

Export Shows Wrong Author Name

The author name in exports comes from your display name in your Settings:

  1. Go to Settings
  2. Update your display name
  3. Export again — the new name will appear

For scribes you didn't create, the original author's name is shown (read-only).

Missing Content in Export

If your exported file is missing sections:

  • Check if the scribe generation completed fully
  • Look for any sections marked as "failed" or "missing"
  • Use "Complete Scribe" to generate any missing sections before exporting