Common Errors

What error messages mean and how to resolve them

Generation Errors

"Generation failed — please try again"

The AI model encountered an error while generating content. This is usually temporary.

What to do:

  • Wait a moment and try again
  • If the error persists, try a different AI model
  • Check your token balance — you may have run out of credits

"Rate limit exceeded"

You've sent too many requests in a short period.

What to do:

  • Wait 1-2 minutes before trying again
  • This is especially common during peak usage times

"Model unavailable"

The selected AI model is temporarily offline or overloaded.

What to do:

  • Try a different AI model
  • Wait a few minutes and try again
  • Budget models are generally more available than premium ones

Scribe Errors

"Scribe not found"

The scribe you're trying to access doesn't exist or has been deleted.

Possible causes:

  • The scribe was deleted by its creator
  • The URL is incorrect or outdated
  • The scribe is private and you don't have access

"You don't have permission"

You're trying to access a feature that requires ownership or a higher tier.

Common scenarios:

  • Trying to edit someone else's scribe
  • Accessing the Workspace on a Free or Pro tier
  • Trying to make a scribe private on the Free tier

Export Errors

"Export limit reached"

You've used your export quota for this period.

Limits:

  • Free: 1 PDF per week
  • Pro: 12 PDFs per month
  • Creator: Unlimited

"Export failed"

The export process encountered an error.

What to do:

  • Try the export again
  • For large scribes, wait a bit longer — the process may timeout on very long scribes
  • Try exporting to a different format

Account Errors

"Session expired"

Your login session has expired.

What to do:

  • Log in again
  • This is normal after extended periods of inactivity

"Email already in use"

An account with this email already exists.

Possible causes:

  • You already have an account (try logging in instead)
  • You signed up with a different method (email vs Google vs GitHub)
  • Try the "Forgot Password" flow to recover access

Still Stuck?

If you encounter an error not listed here:

  1. Note the exact error message
  2. Use the feedback button in the app
  3. Describe what you were doing when the error occurred
  4. Include any relevant details (which page, what action, which browser)